Managed global IT infrastructure for 35 countries at Hyva, including setting up and maintaining Office 365 and SharePoint Online environments, migrating mail systems, and implementing SCCM for automation.

Led the integration of all offices into Office 365, replaced two data centers, and handled Azure setup, cost management, and third-line support.

• Managed global IT infrastructure for 35 countries, leading Office 365 and SharePoint Online implementations, and ensuring seamless integration across all offices.
• Spearheaded migrations from various mail environments to Office 365, enhancing communication efficiency and reliability.
• Implemented SCCM to automate processes, contributing to a more efficient and responsive service desk.
• Handled third-line support in Topdesk, resolving complex IT issues and maintaining high service standards.

I founded this company with the goal of assisting small businesses in modernizing their IT infrastructure by transitioning to cloud-based solutions. My focus was on leveraging Microsoft technologies to improve efficiency, scalability, and collaboration for my clients. In addition to cloud migration services, I provided ongoing technical support and website management to ensure my clients’ operations ran smoothly.

• Successfully planned and executed email and file server migrations to Microsoft cloud platforms, ensuring minimal disruption to clients business operations.
• Provided responsive client support, troubleshooting IT issues, and offering guidance on best practices for using cloud-based tools.
• Designed, developed, and maintained WordPress websites tailored to clients’ needs, ensuring functionality, security, and user-friendly experiences.
• Worked closely with small business owners to understand their unique challenges and deliver customized IT solutions that aligned with their goals.
• Streamlined IT workflows for clients by implementing cloud-based tools such as Microsoft 365, improving productivity and collaboration.

In this role, I specialize in managing and optimizing SharePoint environments to support organizational collaboration and productivity. My responsibilities include maintaining both on-premise SharePoint 2013 and SharePoint Online systems, ensuring their reliability, functionality, and alignment with business needs. Additionally, I provide functional support for Cadac Organice, a solution designed to streamline document management processes.

• Managed and maintained on-premise SharePoint 2013 and SharePoint Online environments, ensuring high availability and performance.
• Created new SharePoint sites and modified existing ones to meet evolving business requirements, enhancing usability and functionality.
• Designed and implemented customizations, including workflows, scripts, and web parts, to tailor SharePoint solutions to specific organizational needs.
• Provided expert-level support for Cadac Organice users, troubleshooting issues and offering guidance on document management best practices.
• Worked closely with stakeholders to understand their requirements and deliver solutions that improved team collaboration and document sharing.
• Ensured SharePoint environments were up-to-date with the latest features, security patches, and performance improvements.

In this role, I was responsible for managing and maintaining the organization’s IT infrastructure to ensure seamless operations. My work involved a wide range of tasks, from hardware and software maintenance to configuring complex systems and implementing new solutions. I played a key role in supporting both end-users and critical IT systems, ensuring reliability, security, and efficiency across the organization.

• Managed and maintained servers, client PCs, portable scanners, and printers to ensure optimal performance and minimal downtime.
• Configured VoIP systems to enhance communication capabilities within the organization.
• Adjusted managed switch configurations to optimize network performance and support organizational needs.
• Installed and maintained on-premise SharePoint environments, providing reliable collaboration tools for the organization.
• Worked with Citrix environments to enable secure remote access and improve workforce productivity.
• Designed, implemented, and maintained the organization’s surveillance system to bolster security measures.
• Conceptualized, set up, and maintained a helpdesk system to streamline IT support processes and improve issue resolution times.
• Provided hands-on support for users, troubleshooting hardware, software, and network issues to ensure smooth day-to-day operations.